State Farm® Insurance Agent Joyce Emerson-Greenberg

"Terrible customer service.I don't get how this company can have any positive review. Joyce Emrson is nowhere to be found. She is never in the office and her assistant confirmed that she pays them to do her job. She calls you only to sell you some extra coverage. The people in the office have no clue what goes on with your coverage, and they treat you as an imbecile, like you don't know how to read a statement. This is to update my previous review 2 weeks ago. I did wait for your manager to update me but he didn't so I emailed you and him on 4/8, no response. I called your office this morning. Your Manager told me he did email me on Tuesday but he could resend it and hang up on me. I had to call back and tell him not to hang up on me. Then he told me I did not know how to use my email but he never considered that maybe he never sent the email. While we were discussing he interrupted me repeatedly, and that is when I yelled at him, to be quiet and listen to me, again like a child he said I can't talk to you and hung up on me. You and your employee get a salary because you have clients that pay their policies and you get paid, remember that. You should learn to be polite and listen to your clients. If your employees behave this way, you have permitted them to do so."

"New customer here , just wanted to express my gratitude to Ryan and company for their professionalism and patience with me thru everything. Definitely recommend speaking with this agency if you’re in the market for insurance. Customer service was great, professionalism from start to finish, and most importantly a Great rate. 5 stars!"

"I had nothing but great service with Joyce Team. I never want to experiencing make claim for a vehicle accident but I did so late last year (2023) and all I have to say is everything was taken care of and done within days of the incident. And when I did have a question, the team was available to answer them. via email or a phone call. I highly recommend Joyce Team for Insurance"

"I have been dealing with Joyce Emerson-Greenberg since 2010 for coverage on the 2 homes I have owned in Los Angeles.I have always been provided with plenty of notice on renewals.When phoning in to make payments,I have always been greeted by a cheery voice and never once placed on hold.Great service!"

"If they had 10 stars that’s what I would give them. Arshia is the one who got me to call back and Weston was the one to help guide me through the process. Took the fear out of purchasing and made it to where I understood what was going on. Couldn’t be happier to have you guys behind me! Thank you 🙏🏽"

"I don’t know how they convinced me to delete my review. I specifically requested roadside assistance be added to my policy. My car broke down and I didn’t want to tow it till the next day since the shop wasn’t open till then. I even called them to confirm I had roadside assistance and they said yes. The next day I call for a tow and I’m informed I don’t have roadside assistance, I end up paying 200 for a tow. Then to put salt on the wound they inform me that I wasn’t being charged the right rate and that I owe 200 for the past few months and that it needed to be paid within a week. Then I got a bunch of phone calls from them after my review pressuring me to delete it. I didn’t post my review anonymously bc you guys know you screwed me over. Don’t act so surprised that I don’t like your company. I’m a business owner myself and if I screwed someone out of 400 dollars I’d expect them to dislike me as well."

"The agent who helped me to get the most suitable car insurance option was Edwin Martinez. He demonstrated the highest professionalism and knowledge in his field of expertise, and in addition, displayed an extremely friendly and accommodating attitude. He went above and beyond his routine responsibilities to provide me the best service possible. Thanks a lot for this and keep up a great job!"

"I recently had a fantastic experience with State Farm insurance, and I can't speak highly enough about the exceptional service provided by Kamyar and Arshia. Their professionalism and dedication went above and beyond my expectations. They were incredibly helpful in guiding me through the insurance process, answering all my questions with patience, and ensuring I felt confident in my coverage choices. Kamyar and Arshia's expertise and commitment to customer service truly made my experience with State Farm outstanding. I highly recommend them for anyone seeking reliable and supportive insurance assistance."

"I’ve been needing to get insurance for one of my cars that has been uninsured for the past year. I’ve always held back because I thought it was going to be very expensive and also thought it may have been tricky since I haven’t had it on the car for awhile now. Luckily I had amazing help from one of the representatives Arshia. He was very helpful and thorough throughout the whole process, and definitely made everything feel so easy. He answered and explained all questions I had in depth and went out of his way to find the best options for me. I’ve had experience with some past representatives who have seemed like they have no time for me and don’t know much about what they were doing. Complete opposite experience with Arshia! 10/10 definitely hoping the next time I need help, it’s with the man Arshia himself!"